DURAFORCE INC offers a one year standard warranty on all parts sold unless otherwise noted. In some cases, an even longer warranty is included for free.
We only offer the highest quality parts and accessories, but in some rare cases you may need a replacement item under warranty. If an item you purchased from us needs to be replaced under warranty, we will ship you a replacement item. In most cases, we pay the shipping costs within the contiguous US 48 states. We offer two options for replacing an item under warranty:
- You return your purchased item, and when it is received, we send a replacement item. Once your return is received and inspected (usually within 72 hours of receipt) your replacement item will be shipped within 2 business days.
- You pay a temporary, refundable deposit and we send a replacement item in advance. This temporary deposit is fully refunded once your returned item arrives back at our warehouse. We provide you with a free return shipping label to ship the warranty return back to us. Once the return is received and inspected (usually within 72 hours of receipt) your refund will be automatically processed and issued to you within 2 business days. The refund will be issued to the same payment method you used to pay for the temporary deposit. (Keep in mind, depending on your credit card company, it may take an additional 2-7 business days for the refund to be visible on your account).
To start the process please go to our Contact Us page and explain the issue in the Comments/Questions section. Within 24 business hours, a representative will review your contact you with instructions. Please ensure your email address and phone number are correct and the best ones for us to contact. The warranty does not cover any labor expenses.
This warranty does not cover any expenses incurred in the removal and / or reinstallation of the part. Specifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This warranty covers fixing or replacing the part only. This warranty is offered only to the original purchaser of the part. This warranty does not apply, and will be voided, if the part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation. If the part sold should prove defective in material or workmanship within the warranty period, return the part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.
If the terms of a warranty which are agreed upon between a customer and a representative of DURAFORCE INC for an order placed over the phone differ from the standard warranties available for a part for purchase on DURAFORCE INC, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding.
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE PART SOLD.