Shipping policy
DURAFORCE is proud to offer free shipping on every order. There are no minimum order values and no shipping charges added at checkout.
Where we ship
We ship to the 48 contiguous United States and Washington DC.
We are currently unable to ship to Alaska, Hawaii, or US territories including Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands. We also cannot ship to APO, FPO, or DPO military addresses, and we do not ship internationally. If your address falls outside our delivery area, you will not be able to complete checkout.
PO boxes
We are unable to deliver to PO boxes. Orders ship with a range of carriers and not all of them deliver to PO boxes, so please provide a street address at checkout. An order placed with a PO box address may be delayed while we contact you for an alternative address, or cancelled and refunded in full.
Processing time
Orders are processed within 1–3 business days of being placed, unless otherwise stated on the product page. Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing on the next business day.
Delivery time
Once your order has been dispatched, delivery typically takes 3–5 business days. Allowing for processing, you should expect to receive your order roughly 4–8 business days after placing it.
Delivery times are estimates and are not guaranteed.
Carriers
Our standard shipping method is ground service. We work with a wide range of national, regional, and last-mile carriers, and we select the carrier for each shipment based on the destination, the size and weight of the items, and the warehouse fulfilling your order.
Carriers we ship with include, but are not limited to, UPS, FedEx, USPS, DHL eCommerce, OnTrac, GLS, Amazon Shipping, Veho, UniUni, SpeedX, Better Trucks, CDL Last Mile, LSO (Lone Star Overnight), and Spee-Dee Delivery. This list is not exhaustive and may change at any time as we add or remove carrier partners.
We are unable to offer a choice of carrier, and we cannot guarantee that a particular order will ship with a specific carrier.
Orders shipped from multiple warehouses
We ship from several warehouses across the United States so that your order reaches you as quickly as possible. If your order contains more than one item, those items may be fulfilled from different locations and arrive in separate packages, on different days, each with its own tracking number. This is normal and does not mean anything is missing from your order.
Tracking
You will receive a shipping confirmation email with tracking information as soon as your order is dispatched. If your order ships in more than one package, you will receive tracking for each. Please allow up to 24 hours after dispatch for tracking to begin updating with the carrier.
Shipping address accuracy
Please check your shipping address carefully before completing checkout. We are not responsible for orders delivered to an incorrect or incomplete address supplied at the time of the order. If a package is returned to us as undeliverable, we will contact you to arrange reshipment or to issue a refund.
Delays outside our control
Carriers, severe weather, and other events beyond our control may affect delivery estimates. We will help resolve delayed or missing shipments as described below.
Delayed, lost, or damaged shipments
If your order has not arrived within the estimated delivery period, tracking stops updating, or a package is marked delivered but cannot be found, please contact us with your order number and tracking number if available. Check the delivery address and any safe delivery locations, and keep packaging and photos if the shipment arrived damaged.
DURAFORCE will investigate with the carrier and keep you informed. You do not need to settle a carrier claim yourself. If our investigation confirms that the shipment was lost before delivery or delivered to the wrong address despite a correct address on your order, we will provide a replacement at no charge or a refund. If the carrier cannot confirm delivery and the shipment remains unresolved 10 business days after you report it, we will offer a replacement or refund rather than require you to wait indefinitely. For items damaged in transit, we cover the approved return and replacement shipping; if replacement is unavailable, we will refund the affected item.
A delivery scan alone does not end our review of a missing-package report. We will consider the available delivery evidence. Theft after confirmed delivery to the correct address and errors in the address supplied at checkout are reviewed separately and are not automatically covered. Nothing here limits rights available under applicable law.
Questions
If you have any questions about shipping or need help with an order in transit, please contact us.