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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: new, unused, and suitable for resale, in its original undamaged packaging with all original parts, hardware, and documentation. The item must not have been installed, modified, rebuilt, reconditioned, repaired, altered, or damaged in any way. You will also need the receipt or proof of purchase.

The 30-day return window and new, unused, and uninstalled condition requirements apply to voluntary returns. They do not limit eligible claims under our Warranty Policy. A part that has been installed or used may still qualify for warranty coverage, subject to the warranty’s terms and exclusions. If your item arrives damaged, defective, or incorrect, please contact us under “Damages and issues” below.

Order cancellations

You can cancel an order within 1 hour of placing it, as long as the items have not been fulfilled yet. After that window the order has entered processing and can no longer be cancelled. You can still request a return once it arrives, under the terms of this policy. To cancel, log in to your account and select the order, or contact us right away.

How to start a return

  1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter the six-digit verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click Request return.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If your item arrived damaged, defective, or incorrect, please contact us instead of submitting a return request, so that we can waive all fees and cover the shipping. See Damages and issues below.

Return shipping and restocking fee

Standard outbound shipping is free. For voluntary returns, customers pay return shipping, and a restocking fee of up to 25% may apply. We do not deduct the original outbound shipping cost from your refund.

The restocking fee does not apply when the return is our fault. If the item arrived damaged or defective, was shipped in error, or does not match its product description, we waive the restocking fee in full and cover the cost of return shipping.

For an eligible voluntary return, any restocking fee is based on the inspection, handling, and repackaging needed to return the item to saleable stock, and will not exceed 25% of the item price. We will tell you the applicable percentage and amount before you send the item back. If no fee is disclosed before return authorization, no restocking fee will be deducted. No restocking fee applies to approved warranty claims or items that arrive damaged, defective, incorrect, or materially different from their description.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and photos of the item and its packaging. There is no restocking fee and no return shipping cost to you in these cases.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom products such as special orders or made-to-order items, and hazardous materials, flammable liquids, or gases. Items marked as final sale on their product page cannot be returned or cancelled. We also cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.

These exclusions apply to voluntary returns and cancellations. They do not remove eligible remedies for items that arrive damaged, defective, incorrect, or materially different from their description, or eligible claims under our Warranty Policy. Please contact us for safe return instructions before shipping hazardous items. Nothing in this policy limits rights that cannot be excluded under applicable law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days, less any applicable restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us.

Questions

If you have any questions about this policy or about the return process, please contact us. We are here to assist you throughout the process.